General Question: firstname.lastname@example.org
Customers | Orders: email@example.com
Support for Sellers: firstname.lastname@example.org
Reporting of intellectual property rights: email@example.com
What’s wrong!? The design is still processing after 5 minutes!
This is most likely due to the use of incompatible browser. Please use either Chrome or Firefox on computer. Certain versions of internet explorer are not yet supported.
How do I save my design after editing the text?
We do not have a ‘save’ function. Once you’ve made all necessary edits, please click ‘add to cart’. This will save the design ready to be purchased. When you checkout you will receive the files as instant download.
How will I receive my item? (Instant Download & Printing)
Your files (JPEG as 1 per page, and PDF as a layout you’ve chosen) will be emailed to you within 5 minutes of purchase. You will receive the files in a compressed zipped folder. We recommend you use computer to download the files.
You will also be re-directed back to the download link/s after purchase.
If you purchased our printing service, please allow up to 10 business days to receive your items.
Envelopes are NOT included – we only print on standard sizes so you can easily find envelopes at your stationary stores.We print on cardstock paper using high quality press printing, on Matte Paper (298gsm)
This does not include days that we spend on clarifying the items to be printed, example if your order has any issues with the file you created or address is not complete, we will contact you. Once it’s confirmed, your file will be sent to printing.
Can I edit my file after purchase?
Unfortunately file is not editable once you checkout.
I can’t open the folder, what is ZIP folder?
Compressed zipped folder includes multiple files. Download files comes in a compressed zipped folder.
If you are using windows, please follow this:
- Right-click on the ZIP folder.
- Choose “Extract All”
- Choose a destination where you would like the files to be saved
- Click “Extract”
You might be able to go into the folder without having to extract. If this is the case, please take the files out of that folder by copying and pasting the files anywhere else in your computer. Please use your computer to do this. As long as the files are in ZIP folder, you will only be able to preview the image so option to print will not appear.
Please note that in most cases you are not required to download any software as the compression software is built in most cases. For more information Go to Wikihow here.
Why can’t I open my download?
If you are opening a PDF file, please ensure you are opening the file using Adobe Acrobat which can be downloaded for free from https://get.adobe.com/reader/.
What payment methods do you accept?
Acceptable payment methods – PAYPAL, Debit and Credit Cards
If you are paying by Debit or Credit card, you can still pay without having a paypal account.
Paypal payment options are:
– Pay with my Paypal account
– Pay with a credit or debit card
Can I use the designs for commercial use?
Unfortunately not, they are for personal use only.
Where can I print the file and what paper should I use?
You can print the file using your home printer or at a printing shops such as Staples, Office Max, Office Depot, Kinkos or if you are from Australia, Officeworks.
As for what paper to use, we recommend using bright white cardstock paper.
If you are thinking of printing on a textured paper, please ensure to use white texture paper for printing please.
When printing, please ensure your printer setting is set to ‘print actual size’.
Where are the answers?
Answer file is included along with your purchased game file.