Contact Printabell | FAQ

  • Email: admin@printabell.com.au

FAQ:

1) How will I receive my item?

All items are Instant download digital file, therefore no physical item will be sent to you. Once purchased, you will receive an email to download your purchased files. You will also be re-directed back to download link after purchase. It is recommended to wait to be re-directed back to your download link, as some email providers set a limit of file size you can receive. If the file goes over that limit, you will not receive the email as it will bounce. 

2) Can I edit my files after purchase?

Unfortunately, once purchased, the files will no longer be editable. Final file/s are NON-editable PDF file. So, please ensure that you have proof read your text before purchasing.

3) I can’t open the folder, what is ZIP folder?

Compressed zipped folder includes multiple files. All Printabell download file comes in compressed zipped folder.
If you are using windows, please follow this:
  1. Right-click on the ZIP folder.
  2. Choose “Extract All”
  3. Choose a destination where you would like the files to be saved
  4. Click “Extract”
You might be able to go into the folder without having to extract. If this is the case, please take the files out of that folder by copying and pasting the files anywhere else in your computer. Please use your computer to do this. As long as the files are in ZIP folder, you will only be able to preview the image so option to print will not appear.
Please note that in most cases you are not required to download any software as the compression software is built in most cases. For more information Go to Wikihow here.

4) Why can’t I open my download?

If you are opening a PDF file, please ensure you have Adobe Acrobat which can be downloaded for free from https://get.adobe.com/reader/

5) What payment methods do you accept?

Acceptable payment methods – PAYPAL, Debit and Credit Cards
If you are paying by Debit or Credit card, you can still pay without having a paypal account.

6) Can I use the designs for commercial use?

Unfortunately, all products / files purchased from printabell.com are for personal use only.

7) Where can I print the file and what paper should I use?

You can print the file using your home printer or at a printing shops such as Staples, Office Max, Office Depot, Kinkos or if you are from Australia, Officeworks. Our printable file come in PDF file, so please double check before going to the shop that they do print PDF file. If they do not accept PDF file, you can use free online converter software. My favorite one being: https://smallpdf.com/pdf-to-jpg 
As for what paper to use, we recommend using bright white cardstock. Thick cardstocks such as 200gsm may produce better result than a standard paper, but may be more costly to print. But if it is a tent labels you are printing, you may need to consider the thickness of the cardstock carefully as very thick cardstock may be harder to fold.
If you are thinking of printing on a textured paper, please ensure to use white texture paper for printing please. 
Most of our printable are sized 5×7″. So, it is recommended to use either a 5×7″ size paper or a standard printing size paper of 8.5 x 11. If you choose to print on a stanrdard size paper, you may need to make adjustments to the printer setting so that actual size of your invitation or game is printed on the paper.  There is an option to print ‘actual size’. 

8) How can I print 2 or 4 per page?

Please check out the printing tips page here.

 

9) Where are the answers?

There would be a download link button that contains answers in the receipt emailed to you as well at the checkout just above the large button that says ‘download design’.
You can grab the answers here too: